WE ARE HIRING: FRONT OFFICE MANAGER
Palace of the Golden Horses, MINES Wellness City
Step into a world of elegance and excellence. Palace of the Golden Horses invites passionate hospitality professionals to join our team as a Front Office Manager. If you are committed to delivering world-class guest experiences, we want to meet you.
✅ Key Responsibilities
Lead Front Office operations including Reception, Concierge, Guest Services & Reservations
Ensure smooth check-in/check-out processes and uphold premium service standards
Train, mentor, and motivate the Front Office team
Handle guest feedback and resolve issues professionally
Manage room inventory and coordinate with Housekeeping & Sales
Prepare duty rosters and monitor staffing levels
Maintain departmental reports, budgets, and compliance with hotel standards
✅ Requirements
Diploma/Degree in Hospitality or equivalent
Minimum 5 years Front Office experience, with at least 2 years in a managerial or supervisory role
Strong leadership, communication, and interpersonal skills
Proficient in PMS systems (Opera/Fidelio or similar)
Guest-centric, problem solver, and able to work shifts, weekends & public holidays
🌟
📧 How to Apply
Interested candidates are invited to submit their CV to:
gm@pgh.mines.com.my
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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