Food & Beverage Assistance Manager

Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

To us, it’s as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.

Our hotel consists of 146 bedrooms, 6 meeting Rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.

What will you do:

Include but not limited to:

• Work across all Food & Beverage outlets including our restaurant, bar and conference & events
• Ensure that the Food & Beverage team deliver excellent & professional guest service at all times
• Work with all departments to ensure that service times are adhered to
• Implement and maintain standards relating to food hygiene, brand standards, stock control and OHS
• Manage Food & Beverage employees including rostering, training and performance management
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service.
• Handle guests’ complaints and comments tactfully and efficiently.
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
• Perform proper handover and communication to the next shift.
• Carry out Duty Manager shifts.
• Contribute to the realisation of financial targets of the department.

Your experience and skills include:

• Previous experience in a similar role is essential
• Exceptional customer service skills
• Ability to supervise and lead a team to achieve excellent & efficient service
• Outstanding time management and organisational skills
• Excellent interpersonal skills across a range of departments, guests and employees