Food & Beverage Supervisor

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

The Mercure Newcastle, George Washington Hotel Golf & Spa is an independently owned and operated property that has been part of the Accor network for over 15-years. We have 125-guest-rooms, a destination restaurant and bar: Carter & Fitch Smokehouse Pizzeria, Montana Spa and Fitness has a fully equipped Life Fitness Gym, Swimming Pool, Spa Pool, Sauna, and Steam Room, our banqueting facilities are sufficient to seat over 400 diners at once, we have an 18-hole Championship Golf Course, Clubhouse and Golf Shop, a 17-bay Driving Range powered by TopTracer with a food and beverage outlet: the Halfway House on the tenth tee.

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Mercure Newcastle George Washington Hotel Golf & Spa – Food & Beverage Supervisor

We are looking for a Food & Beverage Supervisor who is passionate about hospitality, people and creating exceptional guest experiences.

This is a hands-on leadership role where you will be responsible for setting the standard for our Food & Beverage operation and inspiring the team to consistently deliver it. From breakfast in the Orangery, and dinner service in Carter & Fitch Smokehouse & Pizzeria, to busy weddings, banquets and events, you will be at the heart of the guest experience and will lead from the front.

You will take real ownership of the team’s performance. A key part of the role will be constant coaching, training and development, ensuring every member of the team understands what great service looks like, has the knowledge and confidence to deliver it, and is held accountable when standards are not met.

You will also have a strong commercial focus. We want our supervisors to understand that great hospitality and revenue generation go hand in hand. You will actively encourage the team to maximise every opportunity to increase Food & Beverage revenue through upselling, recommendations, promotions and outstanding service that encourages guests to spend more and return again.

The role requires complete flexibility. As a Duty Manager, you will take responsibility for the entire hotel operation, including our Food & Beverage outlets, Montana Spa & Leisure Club and Golf Course. You will be the senior manager on duty, dealing confidently with guest requirements, operational challenges, emergencies and unexpected situations while ensuring the hotel continues to deliver an exceptional experience.

You will be expected to:

• Lead, motivate, coach and hold the Food & Beverage team accountable for their performance and standards.
• Take ownership of continuous team training, ensuring colleagues are confident, knowledgeable and capable of delivering exceptional service.
• Lead by example and be prepared to get stuck in wherever the operation needs you.
• Drive Food & Beverage revenue by ensuring the whole team actively identifies and maximises sales opportunities.
• Deliver exceptional customer service across restaurant, bar, breakfast, banqueting, conferences, weddings and events.
• Ensure all Food & Beverage areas consistently meet Mercure and hotel brand standards.
• Work closely with the Kitchen team to ensure food quality, presentation and service are consistently excellent.
• Communicate effectively with the wider hotel team to ensure a seamless guest journey.https://careers.accor.com/global/en/job/food-and-beverage-supervisor-full-time-in-mercure-newcastle-george-washington-hotel-golf-and-jid-105794