“Where First Impressions Become Lasting Memories.”
Embassy Suites at Biltmore is looking for friendly, energetic, guest-focused individuals to join our Front Desk team! If you love helping people and want to grow your career in a supportive, fast-paced hospitality environment, we’d love to meet you.
WHAT WE’RE LOOKING FOR
- Friendly, upbeat personality
- Strong communication & multitasking skills
- Customer service or hotel experience a plus
- Ability to work flexible schedules, including weekends/holidays
- A passion for hospitality and teamwork
A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
- In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:
- https://jobs.hilton.com/apac/en/job/HILTGLOBALHOT0C5C0EXTERNALENAPAC/Front-Desk-Agent-Embassy-Suites-Phoenix-Biltmore
