Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Desk Agent

Company Description

 

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver’s stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver’s first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development – over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you’re a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

  • Sustainability and community commitment  – recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
  • Empowering Women in Leadership – More than 50% of leadership team including Executive Level, are women
  • Celebrating Diversity – our team represents over 60+ countries, fostering an inclusive and global community
  • Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
  • Generous perks – Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
  • Comprehensive Benefits – through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
  • Dining Discounts – Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
  • Exclusive Experiences – One free stay through our Be Our Guest Program
  • Full rate of pay, $31.67 per hour following 90 days of service

*full-time and part-time status colleagues

 

Job Description

 

What you will be doing:

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
  • Maintain accurate records of daily transactions
  • Handle guest requests effectively and promptly
  • Cash handling which includes currency exchange and balancing a float
  • Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed
  • Serve as sales agent promoting and up-selling hotel services
  • Monitor rooms’ inventory to assist in maximizing rooms’ revenue
  • Maintain an excellent working rapport with all departments in the hotel
  • https://careers.accor.com/global/en/job/front-desk-agent-full-time-in-fairmont-waterfront-vancouver-canada-jid-75042

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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