Front Desk Agent

JOB OVERVIEW:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

DUTIES AND RESPONSIBILITIES:

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require
• additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order
• to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by
• phone or from within the hotel; process cancellations, revisions, and information updates on
• changes.
• Promote team work and quality service through daily communications and coordination with
• other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.https://careers.ihg.com/en/job-details/?jobref=Part-Time+Front+Desk+Agent+CWS%7cUS%7c164939#172439