Front Desk Agent

As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.

What You Will Be Doing:

• Greet guests upon arrival with a warm and sincere welcome
• Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
• Issue keys while ensuring utmost safety and confidentiality
• Maintain and protect guest privacy and discretion
• Settle guest accounts while ensuring all services standards are followed
• Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
• Drive revenue through room upsells and cross-promotion of other hotel outlets
• Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate
• Other duties as assigned

• Ability to work all shifts including mornings, evenings, overnights, weekends, and holidays
• Post secondary diploma in a Hospitality Management Program an asset
• Previous experience in Front Office operations in a luxury setting an asset
• An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
• Proficiency in English required, bilingual is an asset
• Excellent written/verbal communication, coaching and interpersonal skills
• Strong guest service orientation, utilizing empathy and creative thinking
• Ability to work well under pressure
• Thrives in a fast-paced environment
• Frequent walking and standing during shift

What’s in it for you:

• Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
• https://careers.accor.com/global/en/job/front-desk-agent-in-fairmont-winnipeg-winnipeg-canada-jid-57607