Front Desk Agent

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Monitor Queue Rooms throughout the day.

• Address and resolve guest needs as they arise and escalate to the manager as necessary.

• Monitor and solve open folios daily.

• Check in and check out guests according to Raffles standards

• Assist with inquiries via phone call, email or text message

• Manage transactions and collect payments from guests, process refunds and petty cash, produce receipts

• Responsible for maintaining and balancing of their bank float each shift

• Process currency exchange as requested

• Assists to direct and walk guests to their destination in the hotel

• Work with HOTSOS for guest requests.

• Work with Alice to review guest itinerary

• Operate radios efficiently and professionally in communicating with hotel staff.  Ensure the proper use of radio etiquette within the department.

• Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.

• Monitor all VIP’s and special guest requests.

• Complete daily front desk agent checklist.

• Be familiar with all corporate sponsored programs, luxury programs, and the standards and procedures for each.

• Always maintain a warm and friendly demeanor.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be extremely professional and demonstrate genuine and intuitive service.

• Attend departmental meetings and trainings. https://careers.accor.com/global/en/job/front-desk-agent-in-raffles-boston-boston-united-states-jid-93607