Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Front Desk Agent

Company Description

 

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone’s throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade — famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists’ scene and a weekly farmer’s market.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Career development opportunities with national and international promotion opportunities. The sky is your limit
  • Pay Rate Range: $27.95 – $34.94 per hour

 

Job Description

 

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

  • Greet guests upon arrival with a warm and sincere welcome
  • Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
  • Assists guests according to Fairmont Hotels & Resorts Brand, LQA standards
  • Issue keys while ensuring utmost safety and confidentiality
  • Maintain and protect guest privacy and discretion
  • Settle guest accounts while ensuring all services standards are followed
  • Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies
  • Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
  • Drive revenue through room upsells and cross-promotion of other hotel outlets
  • Builds strong rapport with support departments
  • Create reservations for guests who are at the desk or who call in after hours
  • Consistently offers professional, engaging and friendly service
  • Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate
  • https://careers.accor.com/global/en/job/front-desk-agent-in-fairmont-miramar-hotel-and-bungalows-santa-monica–jid-105723

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Front Office Manager

Job for: Locals

JOB OVERVIEW Assist in managing all aspects of the front office areas, which may include, but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.  Adhere to all brand standards and desk merchandising.  Serve as Front Office Manager in […]

United States

Guest Relations Supervisor

Job for: Locals

Company Description   We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you […]

Iraq

Reservations Sales

Job for: Locals

An expert in providing travel advice and solutions. A critical customer touch point for delivering on our IHG brand experience. Be a brand champion, taking pride in using every customer interaction to educate guests about our brands and products. Empowered to make creative decisions using tools and market insight that will deliver on the unique […]

Mexico

Agent de réservations en hôtellerie

Job for: Locals

Description de l’entreprise   Vous souhaitez développer vos connaissances et vos compétences ? Rejoignez notre groupe hôtelier et dépassez vos attentes et celles de nos clients. Nous vous encouragerons à innover pour améliorer l’expérience de notre clientèle, tout en vous perfectionnant dans votre métier. En nous aidant à réinventer l’hôtellerie de luxe, vous réaliserez votre […]

France

Concierge Team Leader

Job for: Locals

Company Description   As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. At Pullman Auckland, we see the familiar […]

New Zealand