As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
Every day is different, but you’ll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
● Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language – extra language skills would be great, but not essential
● Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通； • 向所有部门提供功能性支持和指导； • 按需要与酒店其它部门进行合作、协调和沟通； • 对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视； • 就客人的需求做出反应并解决相关问题； • 对接待部和预订部工作人员进行监督和指导； • 在高峰期向前厅部工作人员和其它所有部门提供支持和协助； • 保证贵宾和IHG优悦会会员受到特别关照； • 定期检查一线各部门和二线各部门的清洁状况； • 协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行； • 监督员工的行为、制服穿着、卫生和外表形象； • 为前厅部会议提供信息； • 促进店际销售及推销酒店内的设施； • 检查结帐说明并监督客人信用情况； • 分析和批准打折相关事宜； • 分析房价差异报告以保证控制客房收入； • 在紧急情况下使用酒店管理系统（PMS）； • 熟知酒店紧急情况所有处理程序； • 确保一线员工遵从散客市场技巧并最大化的进行销售。 • 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力； • 具有良好写作技能； • 熟练使用微软办公软件和前台系统； • 具有解决问题和组织能力； • 具有酒店行政管理，酒店管理或相关的学士学位或大专水平； • 拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。 Join Crowne Plaza one of the […]
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