Front Desk Agent

Are you passionate about hospitality and delivering exceptional guest experiences? Signia by Hilton La Cantera Resort & Spa is seeking dedicated, service-minded individuals to join our world-class team in beautiful San Antonio, Texas.

Located atop the rolling hills of Texas Hill Country, our resort blends luxury with nature, offering a serene escape for guests—and an inspiring place to work for team members. As part of the Hilton family, you’ll gain access to industry-leading benefits, career growth opportunities, and the chance to be part of a dynamic team redefining the guest experience.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• https://jobs.hilton.com/apac/en/job/HOT0C6FX/Front-Desk-Agent-Signia-by-Hilton-La-Cantera-Resort-and-Spa-San-Antonio