Front Desk Agent

A Front Desk Agent provides excellent customer service to all guests through a warm and genuine greeting, efficient check-in and sharing of information, secure handling of guest room keys and personal information, and accurate settling of all guest accounts.

• Check guests in and out of the hotel using a computerized hotel management system.
• Verify all guest information at check in; name, address, method of payment, special requests etc.
• Process payment transactions, both cash and electronic.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Maintain knowledge of current resort events, activities and promotions.
• Resolve guest concerns or issues and follow-up.
• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.

• Previous hotel front desk experience required
• Experience with Opera is an asset
• Well-organized with high attention to detail

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized on-site staff accommodation available for full-time status employees
• One complimentary buffet meal each day in our staff cafeteria
• Discounts on hotel rooms, food and beverage, and fitness club memberships
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food and beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper and Whistler

Apply Today: Whether you’re just launching your career or looking for a new adventure, we invite you to visit www.rimrockcareers.com to learn more about The Rimrock Banff and the extraordinary opportunities that exist within our resort!

https://careers.accor.com/global/en/job/front-desk-agent-seasonal-contract-to-end-september-15-in-the-rimrock-resort-hotel-banff-banff-canada-jid-52918