Front Desk Agent

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

As a Front Desk Agent at Fairmont Hotels & Resorts, you are the first point of contact for our guests. You will be responsible for providing a warm welcome, efficient check-in/check-out services, and delivering exceptional service throughout the guest’s stay. Your professionalism and attention to detail will help create memorable experiences aligned with the Fairmont standard of excellence.

Position Type: Permanent
Pay Rate: $19.74/hour
Start Date: September 2025

Job Duties Include:

• Greet and welcome guests upon arrival with a warm and professional demeanor
• Perform check-in and check-out procedures efficiently and accurately
• Provide information about hotel services, amenities, and local attractions
• Respond to guest inquiries and resolve issues in a timely and professional manner
• Coordinate with housekeeping and other departments to fulfill guest requests
• Promote hotel services and upsell rooms and amenities where appropriate
• Manage room reservations using the hotel’s property management system (PMS)
• https://careers.accor.com/global/en/job/front-desk-agent-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-64494