Front Desk Agent (Night)

As part of your role, you will be responsible for:

• Actively welcome guests with a smile, greet, and check them in.
• Inform guests about the hotel, its services, the city, and local events.
• Ensure that all requests are handled accurately and receive the appropriate service, attention, and follow-up.
• Distinguish between types of guests and handle them appropriately: guests with confirmed or claimed reservations, walk-ins, VIP guests, groups, etc.
• Follow the prescribed procedure for all arrivals, registration card modifications, special requests, rate changes, room changes, account inquiries, reservation inquiries, etc.
• Attend to all guest requests, accidents, and/or thefts promptly, within a maximum response time of 20 minutes, and record all matters in Nuvola or the hotel’s specific logging process.
• Relay all guest feedback to the Shift Manager so that appropriate actions can be taken.
• Ensure guest privacy and security, do not disclose confidential guest information, and ensure processes align with Mondrian Mexico City’s confidentiality standards.
• Ensure that correct policy procedures and standards are followed.
• Comply with the hotel’s credit policy regarding cash payments, credit card payments, company accounts, voucher payments, third-party payments, international currency, etc.
• Focus on upselling to maximize rates.
• Ensure that work areas are clean and maintained at all times.https://careers.accor.com/global/en/job/front-desk-agent-night-in-mondrian-mexico-city-condesa-mexico-city-mexico-jid-89596