Front Desk Agents

When a guest walks in, our Front Desk is usually the first staff interaction they will have.  Because of this, only the best will do!  If you are a helpful and dependable person who is looking for daily interactions with individuals from all around the world, we have the perfect opportunity for you.   A Front Desk Agent takes great care of our guests during the check-in and check-out process.  They are also the first line of communication when it comes to taking care of the guests’ needs during their stay. Availability must include weekends and holidays.  A clean driving record is required, due to the need to potentially drive our airport shuttle. The range of pay is $16.50 – 20.50.

What will I be doing?

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly, and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events, and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Safely drive our airport shuttle as needed
• Provide or obtain accurate information

What benefits will I receive:  

Depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits, such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days, you may enroll in the Hilton Health & Welfare benefit plan,s which includes life insurance. Additional voluntary benefits include long-term disability, flexible spending accounts, accidental death and dismemberment, legal plans, voluntary medical benefits, and employee stock purchase, depending on eligibility. Hilton also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs.   The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States.

What will it be like to work for Hilton?

DoubleTree by Hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know they’ll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travel’s challenges and the beginning of a restful stay.

DoubleTree by Hilton is one of Hilton’s ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton.https://jobs.hilton.com/apac/en/job/HOT0CJW7/Front-Desk-Agents