Additional Information: This hotel is owned and operated by an independent franchisee, Lotus Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
JOB SUMMARY:
Provides front office services in compliance with Hotel Managers Group standards, ensuring exceptional guest service. Handles check-ins, check-outs, reservations, and guest inquiries professionally and efficiently. Maintains accurate financial records, room assignments, and hotel operations while adhering to company policies and procedures.
SUPERVISORY RESPONSIBILITIES:
This position provides supervision to others: No
ESSENTIAL JOB FUNCTIONS:
•Reviews the Front Desk Log for any unusual situations or conditions and communicates with outgoing staff for any additional information.
•Counts the money in the cash drawer and signs in for the shift.
•Checks the number of occupied rooms using the rack or computerized Expected Arrivals Report.
•Reviews reservations for incoming groups, room blocks, special requests, and VIP requirements.
•Assigns and blocks rooms, ensuring guest details and stay dates are accurately recorded.
•Separates guaranteed reservations from holds and checks for duplicate bookings.
•Posts all telephone, food, and miscellaneous charges to guest folios.
•Reviews the Housekeeping Report to ensure accuracy with in-house guest records.
•Reviews check-out folios to ensure a zero balance and verifies credit card approval codes.
•Notifies guests exceeding credit limits and requests immediate settlement.
•Prepares guest registration cards for pre-registration.
•Reviews disputed charges and collaborates with the management for resolution.
•Prepares a Shift Deposit Report, counts cash drawer funds, and secures the deposit in a locked safe.
•Updates the Front Desk Log with pertinent information for the next shift.
•Ensures proper uniform and adherence to hotel appearance standards.
•Accurately maintains a cash bank and performs guest accounting functions.
