Front Desk Manager

About Us

SG HIEX Welland Inc. is proud to be part of the IHG franchise family. We are excited to introduce our first IHG property within the portfolio, the award-winning Holiday Inn & Suites Welland. Located just minutes from Niagara Falls and the region’s renowned wineries, our hotel offers a uniquely serene setting where guests can enjoy views of open fields, a peaceful pond, and local wildlife right from the breakfast area. We are seeking career-minded individuals who share our passion for genuine hospitality. Our commitment is to consistently exceed guest expectations through exceptional service, unmatched cleanliness, and memorable experiences. A “perfect stay” isn’t just our standard, it’s what we strive to deliver every day. We take pride in supporting our team and creating an environment where service excellence is more than a goal; it’s our culture. If you are dedicated, guest-focused, and excited to build a rewarding career in this truly unique industry, we would be happy to welcome you to our team.

Your day to day

Position Summary

Accomplished Front Desk Manager with experience overseeing hotel operations, leading diverse teams, and delivering exceptional guest experiences. Proven ability to manage cross-departmental functions, implement operational improvements, and maintain strict compliance with IHG brand standards, health and safety regulations, and corporate policies. Dedicated and results-driven professional with proven expertise in hotel operations, team leadership, revenue optimization, and guest satisfaction. Skilled in coordinating multi-departmental activities, managing corporate and leisure guest needs, and implementing effective process improvements. Committed to upholding IHG brand integrity, ensuring safety compliance, and fostering a positive and efficient workplace. Recognized for maintaining high service standards, enhancing operational performance, and contributing to strong financial and guest satisfaction outcomes Demonstrates strong skills in strategic planning, customer service excellence, and staff development within the hospitality industry.

Main Duties and Responsibilities

Operational Leadership

· Lead and oversee daily hotel operations to ensure efficient performance across the front office, housekeeping, food & beverage, and support departments.

· Monitor operational metrics, identify areas for improvement, and implement corrective measures to enhance service quality and overall efficiency.

· Ensure full adherence to IHG brand standards, corporate protocols, and local health and safety regulations.

· Implement revenue optimization strategies, analyze occupancy and rate trends, and prepare financial and operational reports for senior management.

Guest Experience and Service Excellence

· Establish and maintain high service standards, promptly addressing guest concerns to ensure satisfaction, loyalty, and repeat business.

· Promote and enroll guests into the IHG One Rewards program, providing personalized service to strengthen loyalty and brand engagement.

https://careers.ihg.com/en/job-details/?jobref=Franchise+Hotel+-+Front+Desk+Manager%7cen%7cFRYHMWE4362#40664