Front Desk Receptionist

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Desk Receptionist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

 

 

Acerca del rol:

 

Es responsable de recibir y registrar a los huéspedes, gestionar las reservas y proporcionar información sobre las instalaciones y servicios del hotel. También atiende llamadas telefónicas, coordina solicitudes especiales y resuelve problemas o inquietudes de los huéspedes. Además, maneja el proceso de salida, asegurándose de que todas las transacciones sean precisas y eficientes. Debe ofrecer una atención excepcional y personalizada, garantizando que los huéspedes tengan una experiencia agradable y sin contratiempos desde el momento de su llegada hasta su partida.

 

Lo que vas a hacer:

 

  • Realizar el check-in de los huéspedes de forma eficiente y amable, utilizando su nombre siempre que sea posible. Se asegura de que al huésped se le asigne el tipo de habitación solicitada en su reserva y se le cobre la tarifa correcta.
  • Realizar el check out al final de la estadía. Comprueba el grado de satisfacción del cliente, recoge las llaves, contabiliza los cargos posteriores y presenta la factura al cliente. Liquida la factura con exactitud empleando los diferentes medios de pago.
  • Asignar las habitaciones de las reservas con 48 horas de anticipación.
  • Proceder con el manejo de facturaciones diarias correspondientes.
  • Atender a todos los huéspedes con el máximo nivel de hospitalidad y profesionalismo, satisfaciendo sus peticiones especiales siempre que sea posible; resuelve las quejas de los clientes; asiste a los huéspedes en todas las consultas relacionadas con los servicios del hotel, horarios de apertura, personal clave del hotel, eventos internos, direcciones, etc.
  • Responder a todas las peticiones de los clientes de forma precisa y oportuna. La interacción con los huéspedes será en persona y por teléfono.
  • Proteger la seguridad y privacidad de los huéspedes, así como la confidencialidad de la información que manejará en la recepción.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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