Front Desk Receptionist

JOB DESCRIPTION

募集職種

• フロント

業務内容

• フロントデスクで、チェックイン、チェックアウトの手続き、清算業務、お客様からの問い合わせ対応を担当して頂きます。このような方は大歓迎です！
  ■ ホテル業界が好きで、お客様に特別な体験を提供することに情熱を傾けられる方
  ■ 向上心があり、達成思考の高い方
  ■ 仲間にも思いやりを持って、接することができる方

応募資格

• ●フロントデスク2年以上の経験
  ●日本語スキル（ネイティブレベル）
  ●英語スキル（ビジネスレベル）
  ●PCスキル

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services.

What will I be doing? 

As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
• Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
• Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
• Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
• https://jobs.hilton.com/apac/en/job/HOT0BPGT/Front-Desk-Receptionist-Front-Line-Hilton-Nagoya-%E3%83%95%E3%83%AD%E3%83%B3%E3%83%88%E3%82%B9%E3%82%BF%E3%83%83%E3%83%95%E3%80%81%E3%83%92%E3%83%AB%E3%83%88%E3%83%B3%E5%90%8D%E5%8F%A4%E5%B1%8B