Front Desk Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

• Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

About the role:

The Front Desk Receptionist welcomes guests to the property and sets the tone for their entire stay. This role delivers an exceptional arrival and departure experience while responding to a wide variety of guest needs throughout the stay. The Receptionist accurately assesses guest preferences, provides thoughtful recommendations, manages pre-arrival arrangements, and consistently aligns with Four Seasons service standards. This position is part of the Front Office team, reporting to the Front Office Manager.

What you will do:

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Welcome and register guests, explain accommodations, establish method of payment, and manage the check-out and billing process.
• Assist guests with inquiries related to hotel services, hours of operation, key hotel personnel, in-house events, directions, and local recommendations.
• Respond to all guest requests promptly and accurately in person, by phone, email, or through internal guest messaging platforms.
• Resolve guest concerns and identify opportunities to personalize service and create meaningful, memorable moments.
• Manage pre-arrival processes and assist guests in arranging services such as transportation, dining reservations, tours, and vendor coordination.
• Process packages, messages, and mail accurately and efficiently.
• Utilize internal systems—including Opera PMS and concierge platforms—to ensure accurate billing, tracking of guest requests, and seamless communication with internal departments.
• Maintain up-to-date desk collateral and local information to support insightful guest recommendations.
• Perform additional tasks or projects as assigned by management.

What you bring:

• One or more years of Front Desk or Front Office experience in a luxury hotel or similar environment is strongly preferred.
• Strong communication and interpersonal skills, with the ability to adapt in a dynamic, fast-paced environment.
• Proven ability to work effectively under pressure and as part of a collaborative team.
• Exceptional attention to detail, guest-centric mindset, and strong problem-solving ability.
• Proficiency in computer systems; knowledge of Opera PMS or similar systems is an asset.
• Knowledge of the local Nashville area is preferred.

What to Expect

• • Dynamic Employee Culture where you are encouraged to be your true self!
  • Inclusive and diverse employee engagement events all year-round
  • https://careers.fourseasons.com/us/en/job/REQ10366227/Front-Desk-Receptionist