Front Desk Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Desk Supervisor

A Front Desk Supervisor with Homewood Suites by Hilton is responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will it be like to work for this Hilton Worldwide Brand?

Homewood Suites by Hilton exists to provide the touches, familiarity and comforts of home so that extended stay travelers can feel at home on the road. Guests enjoy the extra space and privacy of the suites, the casual atmosphere and the many homelike amenities and services. In fact, Homewood Suites by Hilton is consistently ranked above the competition by guests, thanks to an appealing combination of bundled services, award-winning quality and the benefits of Hilton HHonors.

Homewood Suites by Hilton is one of Hilton Worldwide’s ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you appreciate the feeling of home and know what to do to make others feel at home, you may be just the person we are looking for to work as a Team Member with Homewood Suites by Hilton.

What will I be doing?

As a Front Desk Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability.  Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Assign work and supervise team member performance in all Front Desk procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
    • Respond to guest inquiries and resolve issues and complaints in a timely, friendly  and efficient manner
    • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
    • Schedule, assign daily work, lead pre-shift meetings, inform and train team members
    • Monitor, observe and assist in evaluating team member performance

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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