Front Desk Supervisor

Embassy Suites by Hilton Austin Downtown South Congress located next to the Congress Avenue Bridge and Lady Bird Lake is looking for a Full-Time Front Desk Supervisor to join our awesome front desk team!

Join the #1 Best Big Company to Work For and enjoy excellent benefits – medical insurance, matching 401k, PTO, tuition reimbursement, and Hilton travel benefits!

At the Embassy Suites Downtown South Congress, we strive for delivering excellent customer service with each and every guest interaction. We are looking for talented individual who is very passionate to “Make A Difference” in our guest’ lives while they are staying with us.

APPLY RIGHT NOW! (It only takes a couple of minutes, use your phone) and a Hilton recruiter will be in touch.

What will I be doing?

As a Front Desk Supervisor, you report to the Rooms Manager and your main roles and responsibilities are essentially specific to the following:

• Oversee and manage the front desk operations by completing a checklist of important daily tasks, determining room/rate availability and make decisions in the best interest of the hotel
• Authorize revenue allowance to remedy guest problems
• Provide excellent guest service, guidance and leadership to ensure consistent customer service
• Assign and instruct team members in details of daily tasks
• Monitor lobby traffic to make staffing adjustment accordingly
• Resolve customer complaints by conducting a thorough research of the situation
• Empower team members to “Make It Right”
• Train, supervise, coach & counsel team members
• Monitor staff performance and make recommendations for all training related issues to address inconsistencies
• Prepare and conduct daily pre-shifts to communicate important information with all staff to provide excellent guest service in accordance to Hilton standards
• Promote and enroll guests into Honors program
• Achieve specific monthly goals

• Perform other duties as assigned by Director or Assistant Director
• Complete daily checklists of duties, to assure that appropriate reports are filed, and use analysis and judgment skills when preparing room discrepancy report.
• Pre Register all VIP’s and Hilton Honors Reservations so that the rooms may be inspected, and at the same time to ensure amenities are delivered to the correct rooms.
• https://jobs.hilton.com/apac/en/job/HOT0BOL9/Front-Desk-Supervisor-Embassy-Suites-Downtown-South-Congress