Front Desk Supervisor

Embassy Suites by Hilton Orlando International Drive Convention Center, located on International Drive, within 10 minutes of Universal Orlando® Resort and SeaWorld® Orlando, is looking to welcome a Front Desk Supervisor to join the Front Office team!

Shift Pattern: Full availability and flexibility – AM/MID/PM shifts (Weekdays, weekends and holidays as needed)

Rate of pay: $20.53 per hour

What are the benefits of working for Hilton?*

• Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay Hilton Shares:
• Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

• Oversees front desk operations.
• Provides guest service, guidance and leadership to ensure consistent customer service is provided.
• Assigns and instructs team members in details of work.
• Monitors lobby traffic to make staffing adjustments accordingly.
• Resolves customer complaints.
• Trains, supervises, schedules and assists in evaluating staff.
• https://jobs.hilton.com/apac/en/job/HOT0BPJ2/Front-Desk-Supervisor-Embassy-Suites-by-Hilton-Orlando-International-Drive