Front Office Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Agent

  • To provide consistent and superior service, and maintain high service standards
  • To treat the guest in the best way from Welcoming the guest to farewell
  • To ensure the organization and work flow that would enable Reception, Guest Service Centre and Concierge to work in coordination with minimum errors
  • To ensure that the data received from the guest and entered into the Information systems are full and free of any error; ensure the data is updated
  • To be fully knowledgeable to be able to provide continuous and eternal guest satisfaction
  • To ensure attendance to internal trainings and meetings
  • To provide maximum guest satisfaction and profitability on room sales
  • To upsell through presenting guest the Hilton advantages to enable them to enjoy Hilton 
  • To fully perform the Welcome and Farewell of the guests
  • To inform guests about the hotel
  • To take over the shift and consider the volume of business for adjustments
  • To be able to use ONQ system, to set the bills at the end work shift
  • To be knowledgeable on how to use technical equipment

•             Fluent in Turkish and English

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/208836

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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