Front Office Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the Role of Front Office Assistant Manager:

Reporting to the Front Desk Manager, you will oversee and ensure the smooth day to day operations of the Front Desk department. In our large 531 room hotel you will manage the hotel inventory and room allocations on a daily basis, ensuring a memorable arrival and departure experience for all of our valued guests including first time, return guests, VIP’s and group business.

What you will do:

• Focus on the guest experience by delivering exceptional and memorable service in a fast paced setting
• Handle guest concerns as they arise and apply effective problem solving techniques as needed
• Assist to lead, train, motivate and develop the team for success, cultivating a strong culture
• Help drive revenue through our upsell program and control labour and expenses
• Oversee the smooth daily operation of arrivals and departures, handling in excess of 500 movements per day
• Prepare for and manage our many VIP’s, return guests and group business
• Communicate and work closely with all departments of the Hotel on a daily basis

What you bring:

• Proven experience as a leader within Front Office, preferably within a large Hotel that delivers five star quality
• Passionate about engaging with guests, exceeding their expectations and managing their feedback
• The self confidence and experience to effectively manage the Hotel’s large inventory on any given shift, which directly impacts Hotel revenue
• Solid verbal and written communication skills and strong interpersonal skills
• Ability to work with complex software systems in order to manage the department
• The ability to work a rotating roster including weekends and evenings, with the occasional overnight shift involved

What we offer: 

• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• https://careers.fourseasons.com/us/en/job/REQ10367440/Front-Office-Assistant-Manager