Front Office Associate

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Front Office Associate

A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will I be doing?

As Front Office Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Assist the Front Office Manager with daily Front Office operations
  • Provide prompt service and actively seek opportunities to drive Guest satisfaction
  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
  • Manage, resolve or escalate any and all Guest complaints quickly
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
  • Attend all Front Office meetings
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Front Office Associate serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous customer service experience within the hotel/leisure/retail sector
  • Excellent interpersonal and communication skills
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Bellperson

Job for: Locals

Conrad Fort Lauderdale Beach is looking for a Bellperson to join the Front Office Team!      This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique […]

United States

Duty Manager

Job for: Locals & Expats

JOB DESCRIPTION The Duty Manager provides leadership and operational oversight across the hotel, ensuring seamless daily operations and an exceptional guest experience at all times. Acting as a key ambassador of the hotel, the role supports all departments, manages guest concerns with professionalism and care, and ensures safety, security, and service excellence throughout each shift. […]

United Arab Emirates

Bell Captain

Job for: Locals

Waldorf Astoria is looking for a Bell Captain to join the Front Office Team in Park City! With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining. Classification: Full-Time Shift: […]

United States

Front Office Supervisor

Job for: Locals

A Front Office Supervisor supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests. What will I be doing? As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The […]

Bahrain

Front Office Supervisor

Job for: Locals

The iconic Hilton McLean Tysons Corner is looking for a passionate Front Office Supervisor to join their team! Located in the heart of Fairfax County’s business district, our AAA Four Diamond hotel has a three-meal restaurant, bar/lounge, and In Room Dining. With seasonal menus focused on fresh farm-to-table cuisine, our outlets provide an exceptional dining experience. Seeking […]

United States

Add Your Heading Text Here