Front Office Control Clerk

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Control Clerk

JOB DESCRIPTION

Hilton Waikoloa Village is looking to hire a Front Office Control Clerk! If you have the drive and passion to provide memorable experiences for guests, this is the position for you! Hawaii Island’s only 62-acre Hawaiian paradise with 3 one of a kind outdoor swimming pools.

In addition, you will find the Aloha spirit service throughout every corner of our property. Join us where we know that you’ll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!

The Ideal candidate will possess:
1-2 years prior hotel guest services experience.
Ability to solve problems independently.

Shift Pattern: Varied (Union role) – AM PM. Open availability required including weekends and holidays; shifts will be dependent on business levels and seniority scheduling.
Pay Rate Range: $24.98 – $27.75

What will I be doing?
A Front Office Rooms Control Clerk is responsible for organizing and overseeing all tour group arrivals/pre-check in groups to ensure total group satisfaction. Ensures that all guest confirmed specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Provides prompt and courteous service to meet Hilton’s standards of quality. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Completes the pre-registration and registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Pre-blocks all specific accommodations and special requests at least 3 days prior to arrival. Prioritizes welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.  Review arrivals on a

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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