Hilton Waikoloa Village, Vacation Ownership at Ocean Tower is looking for a Front Office Control Clerk. The property is located on Hawaii Island’s only 62-acre property with 454 guest rooms, 3 one of a kind outdoor swimming pools and 4-acres of protected lagoon.
Our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, we offer free meals during shifts and free parking onsite.
Shift Pattern: AM PM
Hourly rate range: $24.22 – $26.91
The ideal candidate:
Have an outgoing personality. Minimal one year experience in customer service role. Hospitality experience is highly preferred. Schedule flexibility.
What will I be doing?
A Front Office Rooms Control Clerk is responsible for organizing and overseeing all tour group arrivals/pre-check in groups to ensure total group satisfaction. Ensures that all guest confirmed specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Provides prompt and courteous service to meet Hilton’s standards of quality. Specifically, you would be responsible for performing the following tasks to the highest standards:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events […]
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and […]
POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to […]
Open doors and assist guests/visitors entering and leaving property. Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Supply guests with directions and information regarding property amenities, services, and hours […]
Open doors and assist guests/visitors entering and leaving property. Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Supply guests with directions and information regarding property amenities, services, and […]
