Front Office Executive

We are seeking a professional and customer-focused Front Office Executive to join our dynamic team in Gandhinagar, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from arrival to departure.

• Greet guests warmly and assist with check-in/check-out procedures, providing personalized assistance throughout their stay
• Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail
• Manage front desk operations, including answering phone calls, responding to emails, and addressing guest requests promptly
• Process payments, handle cash transactions, and maintain accurate financial records
• Coordinate room assignments based on guest preferences, availability, and special requests
• Provide information about hotel facilities, services, and local attractions in Gandhinagar to enhance guest experiences
• Address guest concerns and complaints proactively, seeking solutions to ensure satisfaction and retention
• Collaborate closely with other departments to ensure seamless guest experiences and resolve any issues
• Perform general administrative tasks, including filing, data entry, and maintaining guest records
• Maintain a clean and organized front desk area, projecting a professional image at all times
• https://careers.accor.com/global/en/job/front-office-executive-in-grand-mercure-ahmedabad-gift-city-gandhinagar-indi-jid-43830