Front Office Host

A Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Host truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Organise the ‘work area’ to be able to deliver brand-specific customer service from welcome to good-bye
• Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members
• Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly
• Close guest transactions on Front Office effectively, solicit feedback, and deliver a memorable goodbye (checkout)
• Stay up-to-date in terms of received Guest Feedback (SALT, Social Media)
• Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service
• Duties of a Front Office Host when scheduled to work in F&B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables
• https://jobs.hilton.com/apac/en/job/HOT0C997/Front-Office-Host