Front Office Manager

JOB DESCRIPTION

Come join the team at Embassy Suites by Hilton Milpitas Silicon Valley! The team is seeking a service‑driven Front Office Manager to lead our front office team and deliver exceptional guest experiences at our all‑suite, full‑service hotel. This is a key leadership role responsible for overseeing daily front desk operations while coaching and developing a high‑performing team.

Just a few miles from Silicon Valley and San Jose you will find a dynamic workplace that provides discounted parking, meals while on shift, and room discounts for you and your family through our Go Hilton Travel discount program for stays at any of our properties worldwide which is why we know that you’ll love being a part of the Hilton team!

The ideal candidates for this role will possess:

• Six months to one year of experience as a lead or supervisor at a hotel front desk is required.
• Must have working knowledge of Microsoft Office.
• Ability to think fast and effective problem resolution skills.
• Experience with OnQ or similar reservations systems is a plus!

Salary for this role is $70,500

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• https://jobs.hilton.com/apac/en/job/HOT0C90B/Front-Office-Manager-Embassy-Suites-Milpitas-Silicon-Valley