Front Office Manager

Mercure Serpong Alam Sutera

Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure traveler.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experiences, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

We are seeking a dynamic and customer-focused Front Office Manager to join our team in Alam Sutera, South Tangerang, Banten, Indonesia. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

• Lead and manage the front office team, including reception, concierge, and reservations staff.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency.
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
• Train and motivate front office staff to deliver high-quality customer service.
• Manage guest complaints and resolve issues promptly and professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor and optimize front office performance metrics and guest satisfaction scores.
• Manage department budgets and control expenses.
• Ensure compliance with brand standards and local regulations.
• Implement and maintain efficient front office procedures and systems.
• Develop and execute revenue management strategies to maximize occupancy and revenue.
• Handle VIP guests and special requests with utmost care and attention to detail.
• Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations.

• Bachelor’s degree in Hospitality Management or related field.
• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role.
• Proven leadership skills with the ability to train, motivate, and mentor team members.
• Excellent customer service skills and a passion for delivering exceptional guest experiences.
• Strong financial acumen and experience in budgeting and revenue management.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• https://careers.accor.com/global/en/job/front-office-manager-in-mercure-serpong-alam-sutera-south-tangerang-indone-jid-98963