Front Office Manager

We are seeking an experienced and dynamic Front Office Manager to join our prestigious hotel in the beautiful coastal city of Umluj, Saudi Arabia. As the leader of our front office team, you will be responsible for ensuring exceptional guest experiences and overseeing smooth operations in this emerging tourist destination on the Red Sea coast.

• Lead and mentor the front office team, fostering a culture of excellence and collaboration
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Train and motivate staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses effectively
• Ensure compliance with brand standards and Saudi Arabian hospitality regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detailhttps://careers.accor.com/global/en/job/front-office-manager-fairmont-the-red-sea-saudi-national-in-fairmont-red-sea-umluj-saudi-arabia-jid-77445