Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Manager

Company Description

 

Grand Mercure Kuala Lumpur Bukit Bintang

Grand Mercure Kuala Lumpur Bukit Bintang is a premium five-star hotel located at 117 Jalan Pudu, ideally positioned between the vibrant energy of Bukit Bintang and the cultural charm of Chinatown. Just a short walk from Bukit Bintang MRT and within easy reach of Pavilion Kuala Lumpur, the hotel offers a convenient base for both business and leisure travellers exploring the city.

Featuring 325 guestrooms across 15 floors, the hotel offers a range of Superior, Deluxe, Executive, Family Rooms and Junior Suites, thoughtfully designed with contemporary comfort and touches inspired by Malaysian culture. Guests can also enjoy an outdoor swimming pool, children’s pool, fitness facilities, high-speed Wi-Fi and convenient parking.

For dining, Agarwood offers a vibrant selection of local and international flavours, including seasonal specials, live cooking stations and themed buffets, while Songket Lounge provides a stylish setting for coffee, refreshments, drinks and social gatherings.

For meetings, celebrations and weddings, the hotel features 10 meeting and event spaces, including a pillarless Grand Ballroom with high ceilings and capacity for up to 400 guests or 350 banquet guests. With versatile event spaces, dedicated catering and a location close to the city’s key attractions, Grand Mercure Kuala Lumpur Bukit Bintang brings together Proudly Local hospitality, contemporary elegance and authentic Malaysian experiences for every stay and occasion.

 

Job Description

 

Front Office Operation

  • Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
  • Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
  • Liaise with Finance Department to ensure that credit procedures are properly carried out
  • Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
  • Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
  • https://careers.accor.com/global/en/job/front-office-manager-in-kuala-lumpur-malaysia-jid-113209

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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