Front Office Manager

“Hospitality is a work of Heart” at ibis Styles Hobart

Centrally located on Macquarie Street, ibis Styles Hobart is Tasmania’s largest hotel, offering 296 rooms and positioned just a short walk from Hobart’s iconic waterfront and Salamanca Market.

We are seeking an experienced and driven Front Office Manager who is looking for more than just a job. This is an opportunity to lead a high-performing team, shape the guest experience, and make a genuine impact in a fast-paced, dynamic environment.

As Front Office Manager, you will take ownership of the day-to-day operations of the Front Office, leading your team to deliver consistently exceptional guest experiences while driving performance, engagement, and operational excellence.

You are a confident and visible leader who thrives on developing people, creating a positive team culture, and ensuring every guest interaction is memorable.

Join us and become a Heartist®.

About The Role:

• Lead and oversee all Front Office operations, ensuring exceptional service delivery and alignment with brand standards
• Effective management of the Hotel Front Office operation
• Take ownership of departmental performance, driving continuous improvement across service engagement, and financial outcomes
• Drive key performance metrics, including RPS, NPS, loyalty enrolment, and upselling initiatives
• Ensure seamless guest arrivals and departures through effective room allocation and front desk management
• Liaise closely with Reservations to optimise room allocation and maximise yield
• Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty
• Oversee Front Office systems, reporting, and daily operational processes
• Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures
• Lead by example by embedding Accor’s Heartist values and vision within your team
• Ensure adherence to emergency communication procedures