s part of the world’s largest family of luxury hotels, we take immense pride in being true ambassadors of the InterContinental® brand.
With decades of global expertise and deep local knowledge, we’re passionate about delivering luxury experiences that transcend borders and celebrate cultural richness. It’s this perspective that inspires us to create meaningful, memorable stays for our guests—every time.
InterContinental Sanctuary Cove Resort holds a special place in our story, as Australia’s first InterContinental Resort. Inspired by the elegance of a classic Queensland estate, the resort is set among the lush surroundings of Sanctuary Cove, offering a unique blend of sophistication, serenity, and connection to nature.
We’re proudly part of IHG Hotels & Resorts, a global hospitality company with more than 6,600 hotels in over 100 countries. With brands ranging from luxury to essentials, IHG is committed to delivering True Hospitality for Good—making guests feel welcome, cared for, recognised, and respected, wherever they are in the world.
We’re currently seeking an experienced Front Office Manager (Full Time) to join our vibrant team and contribute to creating world-class hospitality moments.
About the Role
As Front Office Manager, you’ll be the face of our brand and the driving force behind the guest arrival and departure experience. Leading the Front Office, Concierge, and Bell teams, you’ll set the standard for warm, genuine service and ensure every guest enjoys a seamless journey from check-in to farewell.
In this key leadership role, you’ll influence operations across the resort, focusing on team performance, guest satisfaction, and departmental profitability. You’ll lead, coach, and inspire a high-performing team, fostering a culture of engagement and excellence. With a sharp eye on financial performance, you’ll manage revenue, control costs, and drive key business outcomes. As the Resort’s welcome and farewell ambassador, you’ll set the tone for exceptional service and help cultivate a guest-first mindset. You’ll also work closely with stakeholders to create a positive work environment and ensure alignment with the broader Resort strategy.
This is a fantastic opportunity for an experienced Assistant Front Office Manager or Senior Duty Manager ready to take the next step in their hospitality career.
What we’re looking for:
Why Join Us
Step into our extraordinary world—where you’re encouraged to be yourself, share your ideas, and thrive as part of a supportive, inspiring team. At InterContinental Sanctuary Cove Resort, we celebrate individuality while nurturing personal and professional growth.
Here’s what you can look forward to:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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