Front Office Night Supervisor

POSITION SUMMARY

The Front Office Night Supervisor is responsible for overseeing all Front Office and Night Audit operations during the overnight shift, ensuring the accurate execution of the Night Audit process, the integrity of financial and guest data, and the consistent delivery of exceptional guest service in alignment with brand standards.

This position leads and supports overnight front office associates, serves as the primary point of contact for operational and guest-related escalations during the night shift, and ensures that all guest accounts, cashier closures, postings, and system balances are properly reviewed, reconciled, and documented in OPERA PMS prior to the daily close.

The Front Office Night Supervisor acts as a key liaison between overnight operations and Finance, safeguarding internal controls, supporting informed decision-making with financial impact, and ensuring a smooth transition to the following day’s operation. The role also supports management in training, coaching, and monitoring overnight associates, while maintaining a safe, secure, and service-driven environment for guests and fellow Ladies and Gentlemen throughout the night.

Assist management in training, coaching, motivating, and supervising Front Office and Night Audit associates during the overnight shift, serving as a role model and primary point of contact in accordance with the Guarantee of Fair Treatment / Open Door Policy. Ensure compliance with all company policies and procedures, maintaining confidentiality of proprietary and guest information, protecting company assets, and enforcing standards of uniform, grooming, safety, and quality throughout the shift.

Deliver consistent service excellence by welcoming and assisting guests in line with brand standards, anticipating and addressing guest needs, and supporting individuals with disabilities as required. Communicate clearly and professionally with guests, associates, and other departments; maintain effective working relationships; and ensure physical capability to perform overnight operational duties. Perform other reasonable job duties as assigned to support overnight operations and the successful close of the business day.https://careers.marriott.com/front-office-night-supervisor/job/F1CC230235A0AB3A1AFD53A976C3192D