Front Office Receptionist

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Receptionist

Company Description

 

Ibis Melbourne Hotel & Apartments is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.

 

 

 

 

 

Job Description

 

  • Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
  • Support and value the contributions of all team members, creating trust and empowering our people
  • Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
  • Be an advocate of ALL: Accor’s loyalty program to non members
  • Checking guests in and out Maintaining accurate guest accounts
  • Taking bookings, providing helpful information & entering reservations
  • Answering guests queries in a timely and efficient manner.
  • Addressing guest requests and handling guest complaints in a positive manner.
  • Liaise with inter departments to assist guest and advise of room moves

 

Qualifications

 

  • Previous hotel front office reception experience preferable
  • Professional telephone manner and exceptional customer service skills
  • Excellent communication, interpersonal and time management skills
  • A friendly and positive can-do attitude who enjoys working in a team
  • Previous experience Opera desirable not essential

 

Additional Information

 

What is in it for you:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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