Front Office Supervisor

Explore your journey ahead 

• Supervise, support, and motivate the front office, concierge, and bell teams to deliver exceptional guest service.
• Provide hands-on support during check-in/check-out and VIP guest arrivals, creating personalised and memorable experiences.
• Lead by example, maintaining a visible presence in the lobby and proactively addressing guest needs or concerns.
• Coordinate daily front desk operations, manage team rosters and ensure effective communication between departments.
• Review guest feedback and operational reports to identify service enhancements and training opportunities.
• Conduct routine room and lobby inspections, ensuring quality, cleanliness and compliance with hotel standards.
• Assist with financial tasks such as shift auditing, billing accuracy, upselling and reporting.
• Uphold health & safety and emergency procedures, ensuring guest and colleague well-being at all times.

What we expect from you

• Minimum one year of experience in a Front Office or Guest Services supervisory role, ideally in a luxury hotel environment.
• Tertiary qualification in Hospitality or Tourism Management is advantageous.
• Current First Aid Certificate, LCQ, and Manager’s Certificate preferred.
• Confidence in leading a team, managing daily operations, and handling guest escalations with care and professionalism.
• Proficient in hotel property management systems (PMS), Microsoft Office Suite, and reporting tools.
• Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
• Flexibility to work rotating shifts, including weekends, public holidays, and overnights when needed.
• Valid working rights for New Zealand.
• https://careers.ihg.com/en/job-details/?jobref=Front+Office+Supervisor%7cGB%7c146219#442285