Front Office Supervisor

Hyde Melbourne Place is not your typical hotel – it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne’s CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection – from rooftop views and curated events to world-class dining. Whether you’re a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.

As a Front Office Supervisor, you will play a key role in ensuring the delivery of a seamless guest experience. You will support the management of daily front office operations, uphold service standards, and confidently handle guest concerns and operational escalations.

Key Responsibilities: 

• Assist daily front office functions to ensure efficient and effective service delivery
• Support the coordination of team responsibilities and maintain operational consistency
• Deliver high-quality service during guest arrivals, departures, and throughout their stay
• Manage and resolve guest issues and service recovery situations with professionalism
• Ensure accuracy in financial transactions, reporting, and compliance with procedures

What we’re looking for:

• Previous front office experience, preferably in a five-star hotel
• Strong leadership skills with confidence in managing guest issues
• Familiarity with Opera Cloud (preferred)
• Excellent organisation, communication, and time management abilities
• Flexibility to work mornings, evenings, weekends, and night shifts

What we offer: 

• Daily Staff Meals
• Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
• Be part of a creative, energetic, and supportive team
• Career growth opportunities across our wider hospitality group