Front Office Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the Role

The Front Office Supervisor plays a key leadership role within the Front Office team, supporting the daily operations to ensure smooth check-in and check-out experiences, exceptional guest service, and efficient coordination between departments. This role assists in supervising the reception team, monitoring service standards, and ensuring that all front desk procedures are executed accurately and in line with company policies. The Front Office Supervisor acts as a role model of professionalism, leading by example to deliver the highest level of hospitality, handle guest requests and concerns, and foster a positive and productive work environment.

What You Will Do

• Supervise and support the Front Desk team in performing all check-in and check-out procedures accurately and efficiently, ensuring guests are assigned the correct room types and charged proper rates.
• Oversee daily operations at the front desk to maintain service excellence, guest satisfaction, and adherence to Four Seasons standards.
• Assist with scheduling, training, and motivating the reception team, ensuring clear communication and a positive work atmosphere.
• Handle guest concerns, special requests, and complaints promptly and effectively, turning challenges into service recovery opportunities.
• Monitor upcoming arrivals and departures to ensure proper room allocation and guest preferences are anticipated.
• Ensure accurate billing procedures and financial transactions are carried out according to policy.
• Maintain close coordination with Housekeeping, Concierge, and other departments to guarantee a seamless guest experience.
• Assist in preparing reports, conducting shift briefings, and maintaining accurate records of daily operations.
• Ensure the confidentiality of guest information and the security of all front office operations.
• Act as the point of contact in the absence of the Front Office Manager or Assistant Manager, ensuring smooth operations and consistent service delivery.

What You Bring

• Previous experience in Front Desk or Front Office operations, ideally in a supervisory or team leader role.
• Strong leadership and communication skills with a focus on guest satisfaction.
• Excellent interpersonal and problem-solving abilities, with the capacity to remain calm and professional under pressure.
• Attention to detail, organizational skills, and the ability to multitask effectively.
• Cross-cultural sensitivity and a genuine passion for hospitality.
• Proficiency in Microsoft Office, Opera, Salesforce, and other relevant systems.
• Ability to train, guide, and motivate team members to achieve excellence.
• High proficiency in written and spoken English and Spanish.
• Legal authorization to work in Spain and the European Union.

Work Experience: 2 Years

Degree: Professional / Technician

Languages: Spanish / English

Language Ability: High

What We Offer

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• Discounts at our hotel restaurants.
• Discounts on local services.
• Possibility of accommodation and transportation to work (at a reduced cost).

Schedule & Hours

Seasonal contract, full time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings, and weekends).

https://careers.fourseasons.com/us/en/job/REQ10362869/Front-Office-Supervisor-Four-Seasons-Resort-Mallorca-at-Formentor