Front Office Supervisor

JOB DESCRIPTION

Hilton La Jolla Torrey Pines is searching for a Front Office Supervisor to join the team.

The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla.  The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms.

Our team members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends my use. In addition, the property offers free meal while on shift, free parking, and uniforms.

• Classification:  Full Time
• Shifts:  Full Availability, must be able to work mornings, evenings, weekends and holidays
• The hourly rate: $22.25 to $22.25

The ideal candidate for this role should have:

• A minimum of one year of supervisory experience
• At least two years of experience in a hotel front desk role
• Proficiency in On-Q
• Availability to work mornings, evenings, weekends, and holidays

What will I be doing?

The Front Office Supervisor is responsible for assigning work, training our Guest Service Agents, and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre-shift meetings, inform, and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

https://jobs.hilton.com/apac/en/job/HOT0BP9Q/Front-Office-Supervisor-Hilton-La-Jolla-Torrey-Pines