Front Office Supervisor

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service, positive work environment and financial profitability.

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work, creating a positive work environment, ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, answering phones, shuttle services, and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Lead and motivate team to meet their daily goals (PFG, KIPSU, Honors Enrollments, etc..) during their shifts
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly
• Be the Person-in-Charge to handle situations as arise during the shift.
• Assist with creating reservations, luggage assistance, drive hotel shuttle, etc. as needed.
• Assist with other tasks and projects assigned by Management.

The hourly rate is $30 and is based on applicable and specialized experience and location.

https://jobs.hilton.com/apac/en/job/HOT0C5FD/Front-Office-Supervisor-DoubleTree-by-Hilton-San-Francisco-Airport