Front Office Supervisor

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we’re all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it’s not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion:  

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 

THE MISSION?

• Our customers and our Front Office team are in good hands with you 🤗.
• Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. 🌟
• You coach and supervise the team. 👥 You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks.
• You control the cash registers and also verify all of the existing accounts.
• You respond directly to customer requests and complaints.
• Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products) 🛍️, the restaurant🍽️ and our events. 🎉
• True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence ✊, you report and communicate all information at the end of each shift.
• https://careers.accor.com/global/en/job/front-office-supervisor-shift-leader-m-f-nb-in-mama-shelter-lake-como-como-italy-jid-96138