Front Office Supervisor

The Hilton Motif Seattle is looking for a talented Front Office Supervisor to join their dynamic team!

Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city’s finest restaurants, shopping, entertainment venues, museums and attractions. This sleek urban style hotel features amenities including a vibrant award-winning restaurant offering an extensive outdoor patio with sweeping city views, over 28,000 square feet of meeting space, and 319 newly redesigned rooms.

Come join the Hilton Motif Team, where you will find an award-winning culture that our Team Members love being a part of. From a friendly workplace to competitive health benefits along with career growth opportunities and our Go Hilton travel discount program and complimentary meals while on shift. We know that you will love being a part of the Hilton Motif Seattle team!

The ideal candidate should possess:

• A minimum of 2 years of front desk experience
• At least 3 years of supervisory experience
• A strong passion for delivering memorable guest experiences
• Enthusiasm for developing others through training, leadership, and engagement

Shifts pattern: full availability, weekends and holiday required
The hourly rate for this position is from $27.00 -$28.00 and is based on applicable and specialized experience and location.

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0BSM3/Front-Office-Supervisor-Hilton-Motif-Seattle