Front Office Supervisor

We are seeking a professional and customer-focused Front Office Supervisor to join our team at Swissotel Corniche Park Towers Doha, Qatar. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front office team.

• Manage and supervise front office staff to maintain high standards of guest satisfaction
• Oversee check-in, check-out, and room change procedures, ensuring accurate data entry into hotel systems
• Handle guest complaints, inquiries, and requests promptly and courteously
• Conduct shift briefings to communicate hotel activities and operational requirements
• Maintain cashier float and ensure accurate daily reporting of all financial transactions
• Implement and monitor standard reservation procedures
• Promote hotel services and loyalty programs to maximize revenue opportunities
• Ensure the front desk area is clean, organized, and presentable at all times
• Foster a collaborative work environment and mentor team members for professional growth
• Stay updated on industry trends and implement innovative practices to enhance guest experiences

• Minimum of 2-3 years of experience in hotel front office operations, with at least 2 years in a supervisory role
• Excellent written and verbal communication skills in English; knowledge of Arabic is a plus
• https://careers.accor.com/global/en/job/front-office-supervisor-in-swissotel-corniche-park-towers-doha-opening-dec-20-jid-53112