Front Office Team Leader

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Full Time Contract, Permanent, 5 days per week. Expected Start Date: Mid-November 2026 (TBC), salary £32,042.40 per year.

As our next Front Office Team Leader, you…

• Oversee all front office activities, including check-in/check-out processes, reservations, and guest services.
• Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach
• Address guest complaints that have not been resolved by team members, providing swift solutions.
• Assist the Management in developing and implementing new procedures as needed.
• Ensure effective and efficient communication processes daily, maintaining service standards.
• Guide new staff through their initial induction into the team, department, following established guidelines.
• Collaborate with the Management to cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals.
• Ensure department policies and procedures are well understood by all employees and observed in tasks performed. Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Promote the ALL Accor loyalty program to guests.https://careers.accor.com/global/en/job/front-office-team-leader-in-ibis-london-wembley-wembley-united-kingdom-jid-112629