🏁 Who We Are
Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event-led 4-star property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we’re at the heart of high-energy hospitality—and we’re looking for a hands-on leader who thrives in a busy and dynamic environment..
General Manager – Mercure Dartford Brands Hatch Hotel & Spa
Location:Kent
Role Overview
We are seeking a visionary and Commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination.
Key Responsibilities
– Oversee daily operations across all departments
– Ensure the property is maintained to the highest standards in line with our 4-star positioning
– Implement and monitor service protocols that consistently exceed guest expectations
– Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner
– Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue
Commercial Experience
– Lead budgeting, forecasting, and cost control to maximise profitability
– Analyse performance metrics and implement strategies to improve REVPAR, ADR, and occupancy
– Partner with Sales & revenue functions to promote the hotel, Leisure club, M&E, across leisure, corporate, and event segments
– Build strong relationships with local businesses, BID’s, suppliers, and community stakeholders
People Leadership
– Recruit, train, and inspire a high-performing team with a culture of accountability
– Conduct weekly HOD meetings to align departmental KPI’s
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
An Administrative Assistant / Executive Secretary is responsible for carrying out the daily activities of the Executive office to deliver an excellent staff experience while providing secretarial support, managing the mail, and carrying out filing. What will I be doing? As an Administrative Assistant / Executive Secretary, you will be responsible for carrying out the […]
Ouvert en 2019, notre hôtel 4* de la marque MGallery du groupe Accor se compose de 65 chambres et suites, d’un bar restaurant bistronomique, de 7 Salles de réunions, d’un Spa et d’une piscine extérieure. Marque haut de gamme du Groupe Accor, chaque adresse MGallery dispose d’une histoire unique, inspirée du lieu qui les accueille. […]
Functions as the strategic business leader of the property’s Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures […]
