General Manager

Sofitel Al Hamra Beach Resort

WAKA Restaurant is seeking a dynamic and results-driven General Manager to lead our restaurant operations in Ras Al-Khaimah, United Arab Emirates. As General Manager, you will be responsible for overseeing all aspects of daily restaurant operations, managing a diverse team, and ensuring exceptional customer experiences that align with our brand standards. This is a leadership position that requires a professional, decisive, and customer-focused individual who can drive operational excellence and motivate staff to achieve organizational goals.

• Oversee all daily restaurant operations, including opening and closing procedures, to ensure smooth and efficient service delivery
• Supervise, train, and motivate restaurant staff, fostering a positive work environment and promoting professional development
• Manage staff scheduling, performance evaluations, and disciplinary actions in accordance with company policies
• Ensure consistent delivery of high-quality food and beverage service that exceeds customer expectations
• Monitor and control food costs, labor expenses, and overall budget adherence to maximize profitability
• Maintain inventory levels, manage supplier relationships, and coordinate ordering of food and beverage supplies
• Implement and enforce health, safety, and sanitation standards in compliance with local regulations and company guidelines
• Address customer concerns and complaints promptly and professionally to maintain customer satisfaction and loyalty
• Analyze sales performance, identify trends, and develop strategies to increase revenue and market share
• Prepare and submit regular operational reports, including financial statements and performance metrics, to senior management
• Customize marketing initiatives and promotional activities to drive customer engagement and foot traffic
• Ensure compliance with all company policies, procedures, and brand standards across all outlet operationshttps://careers.accor.com/global/en/job/general-manager-waka-restaurant-in-sofitel-al-hamra-beach-resort-ras-al-khaimah-unite-jid-111200