General Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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General Manager

Company Description

 

🏁 Who We Are  

Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event-led 4-star property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we’re at the heart of high-energy hospitality—and we’re looking for a hands-on leader who thrives in a busy and dynamic environment..

 

Job Description

 

General Manager – Mercure Dartford Brands Hatch Hotel & Spa

Location:Kent

 

Role Overview  

We are seeking a visionary and Commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination.

 

Key Responsibilities  

– Oversee daily operations across all departments

– Ensure the property is maintained to the highest standards in line with our 4-star positioning

– Implement and monitor service protocols that consistently exceed guest expectations

– Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner

– Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue

 

Commercial Experience

– Lead budgeting, forecasting, and cost control to maximise profitability

– Analyse performance metrics and implement strategies to improve REVPAR, ADR, and occupancy

– Partner with Sales & revenue functions to promote the hotel, Leisure club, M&E, across leisure, corporate, and event segments

– Build strong relationships with local businesses, BID’s, suppliers, and community stakeholders

 

People Leadership  

– Recruit, train, and inspire a high-performing team with a culture of accountability

– Conduct weekly HOD meetings to align departmental KPI’s

 

https://careers.accor.com/global/en/job/general-manager-in-mercure-dartford-brands-hatch-hotel-and-spa-dartfo-jid-75929

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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