General Manager

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.

Pullman Hamilton is set to redefine sophistication in the heart of the Waikato. Opening in 2026, this landmark property will bring the Pullman brand’s contemporary elegance and premium hospitality to New Zealand’s fourth largest and fastest-growing city – creating a world where business, leisure, and lifestyle connect seamlessly.

With 191 elegantly designed guestrooms, including 24 suites, a signature restaurant and bar, executive lounge, ballroom and event studios, and a dedicated wellbeing floor, Pullman Hamilton will be the city’s ultimate destination for travellers, corporates, and locals alike.

We are now seeking a visionary and experienced General Manager to lead the pre-opening and operational success of Pullman Hamilton – setting new benchmarks for service, leadership, and performance in the region.

As the pre-opening General Manager, you will be the driving force behind the hotel’s strategic direction and launch. You will lead all aspects of the pre-opening journey –  from recruitment and brand activation to full operational readiness – while shaping a high-performing culture that reflects the Pullman spirit: collaborative, dynamic, and visionary.

• Lead the pre-opening project, overseeing all phases of pre-opening, planning, and execution.
• Build, inspire, and lead a dynamic leadership team that delivers world-class guest experiences.
• Partner with Accor stakeholders and ownership groups to align strategic, financial, and operational objectives.
• Develop and implement innovative commercial and guest engagement strategies to drive performance and loyalty.
• Maintain the highest standards of brand quality, safety, and service excellence.
• Build strong connections with the Hamilton business community and regional partners to position Pullman as the premium choice for events, dining, and stays.

• Proven experience as a General Manager within midscale, premium, or luxury brands.
• Strong track record in pre-opening or major project leadership within hospitality.
• Strategic and commercially astute, with deep understanding of hotel operations, MICE, and Food & Beverage performance.
• Exceptional people leadership – empowering teams through vision, communication, and authenticity.
• Confident in representing the brand with owners, media, and the local community.
• A passion for innovation, service excellence, and guest experience that inspires those around you.
• Full working rights in New Zealand.