🏁 Who We Are
Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event-led 4-star property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we’re at the heart of high-energy hospitality—and we’re looking for a hands-on leader who thrives in a busy and dynamic environment..
General Manager – Mercure Dartford Brands Hatch Hotel & Spa
Location:Kent
Role Overview
We are seeking a visionary and Commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination.
Key Responsibilities
– Oversee daily operations across all departments
– Ensure the property is maintained to the highest standards in line with our 4-star positioning
– Implement and monitor service protocols that consistently exceed guest expectations
– Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner
– Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue
Commercial Experience
– Lead budgeting, forecasting, and cost control to maximise profitability
– Analyse performance metrics and implement strategies to improve REVPAR, ADR, and occupancy
– Partner with Sales & revenue functions to promote the hotel, Leisure club, M&E, across leisure, corporate, and event segments
– Build strong relationships with local businesses, BID’s, suppliers, and community stakeholders
People Leadership
– Recruit, train, and inspire a high-performing team with a culture of accountability
– Conduct weekly HOD meetings to align departmental KPI’s
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Apply ShortlistSign up Mantra Lorne is located in the coastal town along the Great Ocean Road is spread across 12 acres of landscaped gardens, boasting undeniable beachfront accommodation offering heritage hotel rooms and modern one and two bedroom apartments. The Larder, on-site restaurant, offers daily breakfast, lunch, and dinner, all crafted from locally sourced ingredients. Proudly […]
Pourquoi nous rejoindre ? Au cœur du Chablais, entre lac et montagnes, nos hôtels Ibis Budget et Ibis Styles Thonon-les-Bains ainsi que notre restaurant sous enseigne Flam’s accueillent chaque jour des voyageurs à la recherche de confort, de simplicité et de style. Pour y arriver nous nous rattachons à notre identité qui se veut finalement assez simple : créer une expérience bien […]
An Assistant General Manager is responsible for assisting the General Manager in managing daily hotel operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As the Assistant General Manager, you would be responsible for assisting the General Manager in managing daily hotel operations in the […]
Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo una marca que coincida con tu personalidad. Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu vida, para que, durante tu viaje con nosotros, puedas seguir […]
