General Manager

As General Manager you will manage the day to day leadership, operations and direction of the hotel, maximising on sales and revenue, driving financial returns, driving great guest experience and running a safe hotel. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area as well as managing owner relationship and partnership.

Key Accountabilities

People

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy
• Develop, implement and monitor team member succession planning to ensure future bench strength
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
• Oversee HR related actions in accordance with company rules and policies
• Effectively managing owner relationship and partnership include all key stake holders

Guest Experience

• Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards
• Drive improvement in guest satisfaction goals.
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations
• Speak to guests – ask for their feedback and build relationships

Financial

• Prepare annual capital, cash flow and sales and marketing plans.
• Analyse financials to drive revenues, future profitability and maximum return on investment
• Use distribution channels and technology platforms to drive revenue and maximise market share
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint

Key Skills & Experiences

• Bachelor’s degree / higher education qualification
• https://careers.ihg.com/en/job-details/?jobref=%e6%80%bb%e7%bb%8f%e7%90%86+-+%e6%9d%ad%e5%b7%9e%e8%a5%bf%e6%b9%96%e5%81%87%e6%97%a5%e9%85%92%e5%ba%97+General+Manager+-+Holiday+Inn+Hangzhou+West+Lake%7cIHG_en_ZA%7c145016#440359