Welcome to Waldorf Astoria Hanoi
The Property
Nestled in the city’s beautiful and historic city centre, the Waldorf Astoria Hanoi offers 187 elegantly designed rooms and suites, complemented by four world-class dining concepts including Waldorf Astoria’s world-famous lounge and bar, Peacock Alley, a rooftop lounge and two other distinctive restaurants.
The property also features beautiful event spaces totaling over 1,000 square meters and lavish, holistic therapies at the award-winning Waldorf Astoria spa – all designed to deliver the legendary Waldorf Astoria promise of unforgettable moments!
The Role
As the General Manager of Waldorf Astoria Hanoi, you will be the custodian of our brand’s legacy and pillars: a refined haven for our guests, sincerely elegant service, and unforgettable experiences. You will lead a team of executives, inspiring a culture of excellence, financial stewardship, and a guest experience that embodies our brand’s promise.
You champion commercial performance by driving revenue growth and exceeding key performance indicators. Through close collaboration with Sales and Marketing, you shape strategies that are both brand-aligned and opportunity-driven, staying ahead of market trends and guest expectations.
Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are elevated and emotionally resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions
Financially astute, you manage budgets with precision and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and protect our reputation.
You serve as key liaison with hotel ownership, building trust through transparency, consistency and strategic communication. You advocate for the long-term value of the property, ensuring it remains a refined haven for guests and a strong investment for owners.
Above all, you are a visionary leader. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton – the company recognized as the World’s Best Workplace by Great Place to Work and Fortune. Through your leadership, Waldorf Astoria becomes not just a place to work, but a place to belong
What You Bring To Waldorf Astoria Hotels & Resorts
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the […]
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