General Manager

Conrad Phu Quoc is a pre-opening property located in major hospitality and event precinct being developed for the Asia-Pacific Economic Cooperation (APEC) Economic Leaders Meeting in 2027.

Featuring 250 guestrooms, two restaurants, two bars, and extensive meetings and events facilities, including a grand ballroom and multiple function spaces, Conrad Phu Quoc is well-positioned to become a leading destination for both leisure and corporate travellers in the market.

As Cluster General Manager, you will uphold our brand pillars: Bold Design, Purposeful Service Passionately Delivered and Experiences with Impact. You will lead a team of executives, inspiring a culture of excellence, financial stewardship, and a guest experience that embodies our brand’s promise.

You champion commercial performance by driving revenue growth and exceeding key performance indicators. Through close collaboration with Sales and Marketing, you shape strategies that are both brand-aligned and opportunity-driven, staying ahead of market trends and guest expectations.

Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are elevated and emotionally resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions

Financially astute, you manage budgets with precision and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and protect our reputation. 

You serve as key liaison with hotel ownership, building trust through transparency, consistency and strategic communication. You advocate for the long-term value of the property, ensuring it remains a refined haven for guests and a strong investment for owners. 

Above all, you are a visionary leader. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton – the company recognized as the World’s Best Workplace by Great Place to Work and Fortune. Through your leadership, Conrad becomes not just a place to work, but a place to belong.

What You Bring to Conrad Hotels & Resorts

• Proven General Manager experience in SEA, ideally within resorts
• Strong experience in managing pre-opening luxury hotels
• Successful track record of driving commercial returns, and guest engagement metrics
• Strong financial acumen and experience in budgeting and forecasting
• Outstanding communication, negotiation skills and stakeholder management expertise
• Leadership expertise and development, including exceptional levels of team member engagement
• Prior experience in the region/locale is highly preferred 
• A proven track record of forming and leveraging business relationships with other luxury brands 
• Demonstrated ability to translate brand into experiences for guests and team members alike

About Conrad Hotels & Resorts 

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