General Manager

The General Manager is responsible for directing the hotel to obtain optimum efficiency and economy of operations and maximize profits while providing excellent service to the guest. The General Manager functions as the primary strategic leader of the hotel with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance and sales and revenue generation. The General Manager analyzes business results and works with the leadership team to develop effective strategies to address business needs.

Job Responsibilities

Strategically plans, develops and implements company policies and goals.

Directs activities of divisions or departments such as Sales, Engineering, Front Office, Housekeeping, and F&B to affect operational efficiency and economy.

Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.

Insuring brand standards are met with the objective of meeting or exceeding guest expectations, communicating follow-up actions to the team as necessary.

Preparing an annual budget with appropriate department heads to ensure the smooth operations of the hotel, set financial goals and plan expenses.

Provide analysis and strategy of monthly business review and analysis of monthly P&L results, forecasting and STR analysis.

Monitors actual sales and revenues to determine variance and assess goal accomplishments.

Creating an environment in which all employees have the ability to reach their full potential.

Develops and executes comprehensive sales and marketing plans and programs, both short and long range, to support sales and revenue objectives of organization.

Provides monthly analytics/metrics, reporting on the effectiveness of the strategies.

Researches, analyzes, and monitors financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of competitive activity.

Anticipates and recommends strategies for need periods and help maximize revenue generation in peak times.

Analyzes department budget requests to identify areas in which reductions can be made and allocates operating budget.

Perform special projects and other responsibilities as assigned.

Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.

Follow 4 Keys service standards, standard operation procedures, and safety standards.

Follow all appropriate policies and procedure while constantly striving to improve all standards of operations.

Follow safety and security procedures.