General Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Crestline Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

The Hotel General Manager is responsible for the overall operation, financial performance, guest satisfaction, and strategic direction of the hotel. This role provides leadership across all departments, ensuring exceptional service, operational efficiency, employee engagement, regulatory compliance, and achievement of revenue and profitability goals.
Key Responsibilities
  • Lead and oversee all hotel operations, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Engineering/Maintenance, and Guest Services.
  • Develop and execute operational strategies that improve guest satisfaction, service quality, productivity, and profitability.
  • Establish and monitor annual budgets, forecasts, financial targets, and operating expenses.
  • Analyze revenue, occupancy, ADR, RevPAR, labor costs, and other key performance indicators to drive business results.
  • Develop strategies to maximize room revenue, group business, food and beverage revenue, and overall hotel profitability.
  • Maintain high standards of guest service and respond effectively to guest concerns, complaints, and service recovery situations.
  • Recruit, train, coach, motivate, and retain a high-performing management and hotel team.
  • Establish clear performance expectations and conduct regular performance reviews.
  • Ensure compliance with company policies, employment laws, health and safety regulations, and brand standards.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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